How to upload docs to your knowledge base
Upload PDFs, docs, and images so your agents can answer and write using your own source material.
Your agents write better when they know your stuff: your product details, your research, your positioning, your past content. The knowledge base is where you give them that source material. Upload your documents once, and agents can draw on them whenever they write or answer.
You’ll find it under Content & Action → Brand Knowledge, in the Uploads section.
What to upload
Upload the documents that hold your real knowledge:
- Product one-pagers, spec sheets, and FAQs.
- Positioning docs, messaging guides, and pitch decks.
- Research, reports, and case studies.
- Existing high-performing content you want agents to learn from.
Common file types like PDFs, documents, and images are supported. Add a file and Orchly indexes its content so agents can pull from it.
The knowledge base is most valuable for things an AI can’t guess: your pricing, your roadmap, your customers’ exact language, your internal data. Generic industry knowledge the model already has; your specifics are what make the output yours.
How agents use it
Once a document is in your knowledge base, an agent with knowledge access can reference it while working, so a writing agent quotes the right stat and uses your real product names instead of inventing them. It’s the difference between an agent guessing and an agent knowing.
Keep it clean
Treat the knowledge base like a tidy shelf, not a junk drawer. Remove outdated docs (last year’s pricing, a deprecated feature sheet) so agents don’t repeat stale facts. A small, accurate library beats a big, contradictory one.
Uploads are for files you own. To pull in everything already published on your site, import your sitemap instead. See index your website with a sitemap.